IStill unsure? These answers helped 80% of our customers feel confident with their purchase.

1.Shipping & Delivery

Q: Where do you ship from, and how long does it take to dispatch?
A: We ship all orders from Hong Kong. Most orders are processed and shipped within 1–3 business days.

Q: I need my night light ASAP. Do you offer faster shipping?
A: Yes! We offer express delivery to the US and UK. Simply select Swift Shipping at checkout.

Q: How long does delivery take? Can I track my package?
A: Delivery times vary based on your location and shipping option.
You can track your order here: [Track Your Order]
Make sure your order has been shipped and a tracking number has been provided. If not, feel free to contact us!

2.Return & Exchange Policy

Q: Do you accept returns or exchanges?
A: Yes — if there’s a quality issue, we’ll gladly arrange a return or exchange.
Just email us with a photo of the problem and your order number.

Q: What payment methods do you support?
A: We accept Credit Cards, PayPal, Apple Pay, Google Pay, and other local options via Oceanpayment.

Q: Is my payment information safe?
A: 100%. All payments go through secure, encrypted third-party gateways. Your info is never stored on our site.

Q: Can I edit my order after I’ve placed it?
A: Yes, just contact us within 12 hours of ordering if you need to update shipping info or product options. After that, we might not be able to catch it before it ships!

Q: Can I cancel my order?
A: Orders that haven’t shipped yet can be cancelled. Once shipped, cancellations are no longer possible — but you can always contact us if there’s an issue!