At Capybaha, we want you to love what you receive. If your item arrives damaged, defective, or not as described—or simply doesn’t meet your expectations—you may request a return or refund within 14 days of delivery.

(a) Returns

To qualify for a return, please ensure the following conditions are met:

1. The item is unused, unworn, unwashed, and returned in its original packaging with tags intact
2. The return shipping cost is covered by the customer
3. Items that fail to meet the above criteria are not eligible for return

Customers may return an item within 14 days without providing a reason, in accordance with consumer rights. After receiving the return, we will process a full refund.
Note: Shipping costs will only be charged once, including returns. No restocking fees will apply.

Return address:
Warehouse 19, Lane 7, North Dening Road
JinDong Street, Longhu District, Shantou
Tel: +86 135 0275 1905
Recipient: Xin Kong
(Please contact us at info@capybaha.com to confirm the nearest return address.)

(b) Refunds

Once your return is received and inspected, we will send you a confirmation email. Approved refunds will be issued within 3 business days.
Please allow time for the funds to reflect in your original payment method.

If your order has not yet shipped, you may cancel it at any time by contacting us at info@capybaha.com. We’ll process your cancellation and issue a full refund.

In rare cases, items may arrive damaged during transit. Please inspect your package upon arrival.
If you find any damage, kindly provide photo or video evidence and contact us immediately at info@capybaha.com.
We’ll be happy to assist you with a replacement or refund.